Last updated: 21 September 2026
These terms apply to domestic and commercial exterior-cleaning services supplied by Bright Homes Exterior Cleaning Services. They do not remove any rights you have under UK consumer law.
Quotes and booking
Online prices are guide estimates only. A final quotation may change after the property, measurements, access, surface condition and requested work are checked. A booking is confirmed when the customer accepts the final quotation and an appointment is agreed.
Access and preparation
The customer must provide safe and reasonable access at the agreed time, unlock gates where arranged, close windows and doors, and move vehicles, furniture, ornaments or fragile items when requested. Bright Homes must be told in advance about known defects, delicate surfaces, loose mortar, damaged seals, electrical hazards, restricted access or other relevant risks.
Window-cleaning plans
Four-week and eight-week schedules are recurring service intervals rather than guaranteed calendar dates. Visits may move slightly because of weather, route planning, holidays, access or safety. Customers should give reasonable notice if they wish to pause or end a recurring service.
Pressure washing and gutters
Pressure washing can expose or dislodge pre-existing weak pointing, loose mortar, damaged paving, unstable coatings or failed joints. Re-sanding is included only when it is stated in the quotation and normally requires a separate dry-weather visit. Gutter work covers the agreed accessible areas; concealed faults, damaged sections and underground drainage are not included unless specifically agreed.
Weather, safety and postponement
Work may be postponed where weather, water restrictions, unsafe conditions, equipment failure or another matter outside reasonable control makes the job unsafe or impractical. A replacement date will be offered.
Cancellations
Please provide at least 24 hours’ notice to cancel or move an appointment. A reasonable charge may be made where inadequate notice is given, access is unavailable after arrival, or preparation requested in advance has not been completed. Any statutory cancellation rights continue to apply.
Standard of work and existing damage
Services will be carried out with reasonable care and skill. Cleaning cannot guarantee removal of every stain or restoration of permanently damaged, weathered or defective materials. Bright Homes is not responsible for pre-existing damage or defects that were not caused by a failure to use reasonable care and skill.
Payment
Payment is due by the method and deadline shown on the quotation or invoice. The customer should raise any billing query promptly. Overdue amounts may result in recurring services being paused until the account is brought up to date.
Problems and complaints
Please report any concern as soon as reasonably possible and allow Bright Homes a fair opportunity to inspect and, where appropriate, put the work right. Contact brighthomesexterior@gmail.com or 07790 297777.
Liability and law
Nothing in these terms excludes liability that cannot legally be excluded. Bright Homes is not liable for indirect or unforeseeable loss. These terms are governed by the laws of England and Wales.